WEBINAR ON-DEMAND
eCommerce in 2025: How Customer Experience Drives Online Retail Success
Adapt, Engage, Succeed
Consumer expectations are shifting fast and competitive pressures are rising. Success in 2025 demands a balance between operational flexibility and experiences that keep customers coming back.
Join industry experts Jennifer Wright and Nick Barron as they explore how to stay ahead—adapting to changing preferences, personalizing engagement, and creating seamless customer journeys. Get the insights you need to build a future-ready retail strategy that moves as fast as the market does.
Gain insights into the following:
- Operational Efficiency: Discover how to optimize processes to better support customer experiences and drive growth.
- Designing Personalized Customer Experiences: Explore ways to craft tailored customer interactions that foster loyalty and satisfaction.
- Integrated Marketing and Engagement: Learn how marketing and engagement strategies work together to build stronger customer relationships.
The future of retail is now. Get access to the recording now to position your business for lasting success today and well beyond tomorrow!
Meet Our Speakers
Jennifer Wright
Director, Client Experience at Orium
Jennifer is the Director of Client Experience at Orium. She is responsible for the successful delivery of Orium’s enterprise digital transformation projects by building high performing teams that deliver incredible results for Orium’s customers. She is particularly passionate about the people and process aspects of digital transformations and has supported a number of Orium’s customers across both B2C and B2B, including Harry Rosen and Princess Auto in Canada, and SiteOne Landscape and Shamrock Foods in the US.
Nick Barron
Senior Director, Technical Solutions at Contentstack
Nick is passionate about leading technologists to paths that allow them to accomplish tasks quickly and efficiently. With almost 20 years of experience in the DXP World, Nick brings perspective from the customer, partner, and vendor. This experience leans into his passion to leverage approaches like MACH and Composability to help educate, accelerate, and dominate the Composible DXP ecosystem.
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Orium is the leading composable commerce consultancy and systems integrator in the Americas. We help forward-thinking brands adapt, execute, and scale through modern commerce. With over a decade of experience in creating custom digital programs, we work closely with best-in-class technology partners to bring modern commerce experiences to life.
Contentstack – the Composable DXP leader – empowers marketers and developers to deliver composable digital experiences at the speed of their imagination. Contentstack has the industry’s highest customer satisfaction rating and is a founding member of the MACH Alliance, advocating for best-of-breed composable technology that is Microservices-based, API-first, Cloud-native SaaS, and Headless.